Pick-up and Local Delivery
We reserve the right to update and revise this Pick-Up and Local Delivery Policy (“Delivery Policy”) without prior notice to reflect changes in our policies, services and/or in response to our customers’ feedback. When we do make changes to this Policy we will revise the “last updated” date at the top of this Pick-Up and Local Delivery Policy. Please make sure that you review it frequently, as anytime you place an order with Tone, the current Shipping Policy will apply.
When you place an order, if pick-up is an available option for the product, you will be able to choose pick-up from within the shipping options you are offered. If you choose this option, the product will be available for pick up when the status of the order (on our website) changes to O.K. for Pick-Up and/or we you send an email advising you the order is available for pick-up. Our pick-up hours are Monday through Friday from 8:30 a.m. to 4:00 p.m. (local time of the relevant facility).
If you choose the pick-up option please be prepared to provide a copy of your order confirmation as well as a personal I.D. For your protection, we must reserve the right to refuse to turn over any product to anyone who cannot provide a copy of the order confirmation and/or adequate identification.
Pick-up orders will be held for no more than thirty (30) days after the order status changes to O.K. for Pick-Up. An order not picked-up within 30 days is subject to disposal. Tone will not provide a credit or refund for orders that are disposed of because they were not picked up within 30 days.
Limited local delivery is offered at each of our locations. At the time you place an order, if local delivery is available, you will be able to choose it from within the shipping options you are offered. Not all addresses within a delivery zone will be eligible for local delivery, and we reserve the right to refuse to provide local delivery services to anyone.
Although our delivery trucks operate Monday through Friday, depending on the Tone location and/or the zip code where you are located, delivery may only be scheduled and available on certain days of the week, e.g., Monday, Wednesday and Friday.
If you choose the local delivery option, then the estimated delivery date will be the next scheduled delivery day within your delivery zone after the order status on our website changes to “out for local delivery,” or its equivalent. For example, if the status changes to pending local delivery on a Tuesday and the next scheduled delivery date for your zip code or area is Friday, the order will not be delivered until at least Friday.
We cannot guaranty delivery on any particular day. Even if the delivery date for your zip code or area indicates delivery on a specific day, circumstance may delay actual delivery until the next day or later. Also, because delivery schedules will vary, we cannot guaranty delivery at any given time during the day. A delivery may be made at any time between 8:00am and 5:00pm.
Safety and scheduling issues mean that we restrict the local delivery service to the ground floor/ lobby of multiple story buildings. In addition, delivery will not be attempted if our drivers are not able to safely park their vehicles. In the event that Tone is not able to deliver your order, we will make a second attempt on the next scheduled delivery day for the delivery zone. After two failed delivery attempts, the job will be changed to pick-up. (You have the option of completing a drop off waiver form that will permit us to leave your order if nobody is available to accept delivery. We will not leave an order without written authorization.)
Tone is not responsible for any problems that are the result of delayed delivery or delivery failure (e.g. loss of business or customer). If you need to have your order by a specific time, we strongly recommend that you plan accordingly: choose the appropriate turnaround time and either elect to pick up the order or select the appropriate UPS or FedEx overnight delivery option that can meet your schedule.
We reserve the right to withdraw, or change the terms of pick-up and/or local delivery (including changing the eligible delivery zones) at any location without prior notice.